FAQ
Frequently Asked Questions (FAQ)
Welcome to the Danivoir Frequently Asked Questions page. We’re here to provide clear answers and help make your shopping experience as smooth as possible. If you need further assistance, feel free to contact our customer support team.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated UK delivery times:
- Handling time: 1–2 working days
- Transit time: 6–8 working days
- Estimated delivery time: 7–10 working days
For more details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United Kingdom. For more information, please see our Shipping Policy.
Question #3: Where is Danivoir located?
Answer: Danivoir is a UK-based online brand. We offer a curated selection of high-quality products, with delivery available across the United Kingdom.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more details, see our Return Policy.
Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us as soon as possible.
Question #6: What is your return policy?
Answer: We offer a simple and stress-free return process. For full details, please visit our Return Policy page.
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 working days. See our Refund Policy for more information.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes — we provide a 30-day warranty on all purchases. For more details, please refer to our Return Policy.
Question #9: How can I contact customer support?
Answer: You can reach our support team through the Contact Us page or by emailing us at: info@danivoir.com
Question #10: Do you ship internationally?
Answer: At this time, we ship within the United Kingdom only. We may expand international delivery options in the future.
Question #11: Do you have a physical store location I can visit?
Answer: No, we are an online-only store, which allows us to offer competitive prices and a wide variety of products.
Question #12: Can I place a bulk order for my business?
Answer: Yes, we do accept bulk orders. Please contact our support team for more information.
Question #13: What is the process for exchanging a product?
Answer: For detailed information about exchanges, please see our Return Policy.
Question #14: How can I track my order?
Answer: You can track your order at any time using our Track Order page on our website.
Contact Information
Store Name: Danivoir
Address: 53C Hawthorne Avenue, Ruislip, Greater London, HA4 8SP, United Kingdom
Email: info@danivoir.com
Phone: +44 7446 896 819
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within 1–2 business days.