Frequently Asked Question

What products do you offer?

At Danivoir, we offer a curated collection of beauty and personal care tools designed to support everyday grooming, skincare, and relaxation routines. Our selection includes grooming devices, facial massage tools, scalp care accessories, and wellness-focused self-care products suited for a variety of personal care needs.

Each product in our collection is selected with attention to functionality, usability, and daily comfort. From grooming essentials and facial tools to massage and scalp care accessories, our range is designed to complement different self-care routines and personal preferences.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through Visa, MasterCard, American Express, Maestro, PayPal, Apple Pay, Google Pay.

How long does shipping take?

Orders are processed within 1–2 business days and delivered within 6–8 business days via Royal Mail, Evri (Hermes), and DPD in the United Kingdom, With free shipping on all orders.

Do you offer international shipping?

No, We only ship to United Kingdom now but in future will look to expand to other countries.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United Kingdom may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, Danivoir covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Standard shipping is provided free of charge; any optional expedited or upgraded shipping services selected at checkout are non-refundable.

Do you charge restocking fees?

No, Danivoir does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.